Navigating Mortgage - Terms of Service

Telecommunications Terms of Service

Last Updated: September 28, 2026

These Telecommunications Terms of Service (“Terms”) govern telephone calls, SMS/text messages, and other electronic communications between you and Nation One Mortgage Corporation (“Nation One,” “we,” “us,” or “our”).

By providing your telephone number and consenting to receive communications from Nation One, you acknowledge and agree to these Terms.

1. Communications from Nation One

Nation One may communicate with you by telephone call or SMS/text message regarding your inquiry, application, mortgage transaction, account, or other services you have requested from or discussed with Nation One.

Communications may include, but are not limited to:

  • Responses to inquiries or requests for information;
  • Mortgage application and loan status updates;
  • Requests for documents or additional information;
  • Appointment reminders;
  • Transaction and closing-related communications;
  • Customer service communications;
  • Account or service notifications; and
  • Other communications related to your existing or requested relationship with Nation One.

Messages may be sent by Nation One employees, loan officers, representatives, or systems used by Nation One to facilitate customer communications.

2. SMS/Text Message Consent

When you provide your mobile telephone number and expressly consent to receive text messages, you agree that Nation One Mortgage Corporation may send SMS/text messages to the telephone number you provided.

Consent may be provided electronically, in writing, verbally during a live conversation with a Nation One representative, or through another method that clearly indicates your agreement to receive text messages.

Your consent to receive SMS/text messages is not a condition of purchasing or obtaining any product or service from Nation One.

3. Message Frequency

Message frequency varies depending on your interactions with Nation One, the status of your inquiry or mortgage transaction, and the communications necessary to provide the services you requested.

4. Message and Data Rates

Message and data rates may apply to SMS/text messages sent or received in connection with Nation One communications. Your wireless carrier's standard messaging and data rates and other charges may apply.

Nation One does not charge a separate fee for receiving SMS/text communications.

5. Opting Out of SMS Messages

You may opt out of SMS/text messages at any time by replying STOP to a message from Nation One.

After you submit an opt-out request, you may receive a final confirmation message confirming that you have been unsubscribed. After that confirmation, Nation One will no longer send SMS messages covered by that messaging program unless you subsequently provide consent to receive messages again.

Opting out of SMS communications does not prevent Nation One from communicating with you through other permitted methods, including telephone, email, or postal mail, when appropriate.

6. Help and Customer Support

For assistance with SMS/text communications, reply HELP to a Nation One text message or contact Nation One Mortgage Corporation using the contact information provided on our website.

7. Telephone Communications

By providing your telephone number, you authorize Nation One to contact you at that number regarding your inquiry, application, transaction, account, or requested services, subject to applicable law and any consent requirements that may apply.

Where required by law, Nation One will obtain any additional consent necessary before using automated telephone dialing systems, artificial or prerecorded voice messages, or other regulated telecommunications technology.

You may request that Nation One discontinue certain telephone communications by informing the Nation One representative contacting you or by contacting Nation One directly.

8. Supported Carriers and Delivery

SMS/text message delivery is subject to the availability and operation of wireless networks and telecommunications providers.

Wireless carriers are not liable for delayed or undelivered messages. Nation One does not guarantee that every SMS/text message will be delivered or received.

9. Mobile Number Changes

You are responsible for providing Nation One with an accurate telephone number.

If you discontinue use of a mobile telephone number or transfer the number to another person, you should notify Nation One so that communications intended for you are not sent to another individual.

10. Privacy

Nation One respects the privacy of its customers and prospective customers.

Information collected through SMS/text messaging and other telecommunications interactions will be handled in accordance with Nation One Mortgage Corporation's Privacy Policy and applicable law.

Mobile information obtained for SMS communications will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in consent and mobile telephone numbers collected for SMS purposes will not be shared with third parties or affiliates for their marketing or promotional use.

Information may be disclosed to service providers that assist Nation One in delivering telecommunications services when necessary to provide those services, subject to appropriate confidentiality and data protection requirements.

Please review the Nation One Mortgage Corporation Privacy Policy for additional information regarding how we collect, use, disclose, and protect personal information.

11. Security and Sensitive Information

SMS/text messaging is not guaranteed to be a secure method of communication.

You should not send highly sensitive personal information by SMS, including Social Security numbers, passwords, banking credentials, or other confidential financial information.

Nation One may direct you to a secure method for submitting sensitive information or documents.

12. Changes to These Terms

Nation One may modify these Telecommunications Terms of Service periodically to reflect changes in our services, telecommunications practices, regulatory requirements, or applicable law.

Updates will be posted on our website with a revised “Last Updated” date.

13. Contact Us

Questions regarding these Telecommunications Terms of Service or Nation One's communications practices may be directed to:

Nation One Mortgage Corporation
Marlton, New Jersey
[Company Telephone Number]
[Customer Service/Compliance Email Address]

For SMS assistance, reply HELP.
To discontinue SMS messages, reply STOP.


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